A fully staffed bilingual customer service department can answer questions about coverage immediately. In the event of a specific problem, your employee is referred directly to a claim adjuster responsible for your account. The employee can talk directly to the claim adjuster (no voice mail) or correspond via e-mail.
Additional customer benefits are:
ID/Prescription Cards
Prescription Drug Plans
Statements Via Email
To reach our Customer Service department, please call or email:
Claims Payment Questions or Benefits Inquiries
Email: help@edh.com
P: 972.687.1807 – in Dallas, TX
P: 800.550.8009 – outside of Dallas, TX
F: 972.367.3301
Drug Card or Prescription Inquiries
Email: rxcard@edh.com
P: 972.687.1807 Option 1,1,3 – in Dallas, TX
P: 800.550.8009 Option 1,1,3 – outside of Dallas, TX
F: 972.367.3112
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